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Lease Move-in Canceled

Overview

·Event key:
lease.move_in_canceled

This event enables real-time tracking when lease move-ins are canceled or reversed. Use it to update PMS systems, reverse charges, synchronize cancellation data, trigger refund workflows, update occupancy records, and maintain accurate move-in status with financial implications across your platform.

When This Event Triggers

This event fires when a previously confirmed move-in is reversed or undone. This event fires at the same time as lease.resident_move_in_canceled, but is designed for a different integration purpose. The event fires in the following scenario:

  • Move-In Reversed — When a leasing agent reverses a move-in that was previously confirmed. This might happen if a move-in was marked in error, if the resident didn't actually take possession of the unit, or if there was a last-minute change in circumstances. This is a deliberate action taken by property staff to undo a previous move-in confirmation. It reverts the lease back to its pre-move-in state.

When this event fires:

  • The lease status changes from "Active" back to "Upcoming"
  • A "Move-In Needs Attention" action item is created to remind staff that the move-in still needs to be completed

The event payload includes:

  • PMS identifiers for the community, unit, and tenant
  • The move-in date that was originally scheduled

Unlike the lease.move_in event which includes detailed charge information, this cancellation event does not include charges since the purpose is to notify external systems that the move-in has been reversed and any previously set up charges or ledger entries may need to be removed or adjusted.

This event is useful for integrating with Property Management Systems that need to know when a move-in has been reversed so they can update their records accordingly, or for billing systems that need to reverse any charges that were set up at the original move-in.

Event Payload

Example payloadJSON200 · application/json
{
"id": "8cc87045-9999-4a16-a882-454044e6762a",
"event": "lease.move_in_canceled",
"timestamp": "2024-10-09T13:49:31.658518+00:00",
"data": {
  "unit_pms_identifier": "u1234",
  "community_pms_identifier": "c1234",
  "move_in_date": "2023-05-01",
  "pms_identifier": "t1234"
}
}